![]() Up until the point where your DJI Care Refresh policy expires, you can extend it for another year by purchasing DJI Care Refresh +. It’s okay to upload it as a private video.ģ) Go here, tick the “I have read the DJI instructions…” box, click the “Submit” button, and complete the form to submit your video to DJI.Ĥ) Wait for DJI to email you with the results of your video verification.ĭJI Care Refresh expires after one year or after two replacements have been requested. If you must record the video yourself, set your camera/phone on a tripod so you’re able to keep it steady and pointed in the required direction while you’re performing any steps where you’re not able to hold the camera.Ģ) Create an account at YouTube and upload your video. It’ll be easiest to record this video if someone else is able to operate the camera while you go through the required steps. After 48 hours, you’ll need to submit a video to DJI to show your drone is in working order before DJI will allow you to buy a DJI Care Refresh policy and/or bind DJI Care Refresh to your drone.įollow these steps to buy DJI Care Refresh after 48 hours:ġ) Create a video like this to show your drone is in working order (or follow these steps). After receiving your DJI Care Refresh activation code, you can bind it to your drone by entering the activation code on the DJI Care Activation page.Īfter activating your drone in DJI GO, you’ll have 48 hours to buy and/or activate your DJI Care Refresh policy. You can purchase DJI Care Refresh from the DJI Store, here on Amazon, or from other authorized DJI dealers. DJI will make you ship your drone to the US to be serviced. For example, you cannot buy a DJI Care Refresh policy for the US and use it in Europe. Note: When you buy DJI Care Refresh, make sure you have the location in the DJI Store set to the country where you want to have your drone serviced. When purchased together with your drone, DJI will automatically activate your DJI Care Refresh policy two days after your drone has been shipped. If you buy your drone directly from the DJI Store, you’ll see the option to add DJI Care Refresh during the checkout process. Note: DJI will transfer your DJI Care Refresh policy to your replacement drone since it will have a different serial number. You can also check the repair progress on the Repair Progress page. How to request a replacement with DJI Care Refreshįollow these steps to replace your drone through your DJI Care Refresh policy:ġ) Submit a repair request from the Online Repair Request page to explain why you’re requesting a replacement.Ģ) DJI will email you a free shipping label so you can ship the requested items to them.ģ) DJI will send you an email as your drone goes through each step of the replacement process. See a full list of exclusions in the DJI Care Refresh TOS or DJI Care TOS. ![]()
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